FAQ

Payment

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.


Do I need a PayPal account to purchase from this store?

No, you are not require to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.


How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


Shipment

Where do you ship to?

All over the world. We are based in Berlin, Germany.


How much does shipping cost?

We offer you free shipping worldwide with no extra cost.


How long does it take?

We strive to get you your Violent Elegance gear as soon as we can. Typically, it takes 1 business day to process your order and then it is off in the mail. Here is a breakdown of the estimated delivery times: 

German Orders: 1-3 business days

European Orders: 3-10 business days

International Orders: 5-12 business days


Product Information & Sizing

What kind of t-shirt do you use?

We use the standard 2001 American Apparel and Continental Earth Positive t-shirts - This means 100% quality, and 100% sweatshop free.

What printing technique do you use?

We use screen print where the ink is transferred into the garment - leaving it smooth and soft while having a lasting quality print.


What are the sizes like?

Check out the size chart below - but keep in mind that the t-shirt will shrink a tiny bit in the first wash.


Returns

What is your Return Policy?

We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. We can not accept clothing that has been worn, washed or damaged. All returns must be made within 30 days of placing your order. 

Please mail back your items to:

Violent Elegance
Gethsemanestr.4
10437 Berlin
Germany

Please make sure to mark in the envelope if you would like an exchange or a refund. If you would like an exchange, make sure to mark the style and size you would like.


Wholesale

How do I become a vendor?

Simply drop us a line and tell us about your store(s), and what quantities you want. 


Webshop

I need my own webshop, can you do this for me?

Yes, we can! Tell us about your project and we'll make you an offer.






If you have more questions don't hesitate to contact us.